Student FAQs

You must already have an active CPNW account to reset your password.

1. Go to beta.cpnw.org and select Login.
2. At the bottom of the login form, click the Forgot your password? link.
3. Enter the email address on your CPNW profile and follow the prompts to send a reset email.
4. Open the message from CPNW (check spam/junk folders) and use the link to choose a new password before it expires.

Password requirements:

• At least 10 total characters
• One uppercase letter, one lowercase letter, and one number
• One special character — accepted symbols are ! @ # $ & *

Still stuck? Email support@cpnw.org from your CPNW registered email address so the team can help.

In your requirements table, the second column is the Status Column. Each requirement status shows a specific icon that indicates exactly where it stands:

• Approved — Green checkmark. Everything looks good and no further action is needed.
• Conditionally Approved — Yellow checkmark. Accepted temporarily but additional documentation or doses are expected.
• Rejected — Red circle with a slash. Something is wrong or missing; read the coordinator’s notes and upload the requested correction.
• Waiver — Asterisk icon. A site-approved waiver is on file.
• Expired — Red hourglass. Your documentation is out of date and must be renewed.
• Expiring — Exclamation point. The item is about to expire—update it before the deadline.

For any status other than the green checkmark, open the requirement to read the detailed instructions or coordinator comments, then upload or edit the needed information until it returns to Approved. Requirements that show "Not Submitted" means the requirement has not yet been completed. Requirements that show "Submitted" indicates that you have completed the requirement and it is awaiting review. Requirements that show "In Review" means the requirement is under review at this time.

Check your CPNW registered email address. Emails may go to spam/junk, so look there as well. You will get an invite from Checkr every day for 7 days or until you accept the invite and complete your background check. If you still cannot find the message, contact your program coordinator to have the link reissued. Keep in mind that the Checkr link expires after 7 days.

First, check every junk/spam folder. Automated verification emails are often filtered by your email provider, especially on mobile devices. If you don’t see a spam folder on your phone, sign in on a computer where it’s easier to access.

Add cpnw@cpnw.org and support@cpnw.org to your email contacts/safe-sender list so future codes land in your inbox.

Large schools or hospitals sometimes delay inbound messages.

After you regain access, you can change the delivery method you prefer by going to My Dashboard > My Account > My Security Settings and updating your verification preferences.

Start with your program coordinator—they can advise on documentation requirements and escalate to CPNW support when needed. You can also email support@cpnw.org with your full name, program, and a description of the issue.

Accounts are automatically archived after a period of inactivity. Archived student accounts can only be reactivated at the request of your program’s clinical coordinator. Ask your coordinator to email support@cpnw.org and request that your account be restored. Once CPNW Support processes the request, you’ll need to log in within 48 hours to prevent the system from automatically archiving your account again.